Terms & Conditions

MAK

MAK Kratom Terms & Conditions

Rewards System

Create Rewards Account through MAK website. You will need to be logged into this account BEFORE ordering or you WILL NOT earn points for your purchases.
Accumulate points! You’ll earn 250 points for every $50 you spend. Think of these as currency you will use to ‘purchase’ rewards codes with.
Check the list for rewards. Different rewards cost different amounts. When you redeem points for a specific reward, the amount will be deducted from your balance and you will be given a unique code to use in the discount code box at checkout. The corresponding amount (ex. $5 off? $10 off, $20 off, Free 250, Free Kilo) will then and only then be taken off your total at checkout. This won’t happen without the code you were given being used at checkout, so remember this step!
Your codes will not expire until you use them! We promise! If you need us to look up a code you’ve redeemed points for in the past, simply message the live chat and one of our agents will grab it for you. We are available every day of the week and if we kiss your message we will get back to you via email ASAP.
One discount code allowed per order, this includes sale codes not related to the rewards program.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.makkratom.com and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to MAK Operations LLC include www.makkratom.com. The MAK Kratom website is an e-commerce site. By using the MAK Kratom website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, MAK Operations LLC may collect personally identifiable information, such as your:

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

MAK Operations LLC collects and uses your personal information to operate and deliver the services
you have requested.

MAK Operations LLC may also use your personally identifiable information to inform you of other products or services available from MAK Operations LLC and its affiliates.

Sharing Information with Third Parties MAK Operations LLC does not sell, rent or lease its customer lists to third parties. MAK Operations LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MAK Operations LLC, and they are required to maintain the confidentiality of your information.

MAK Operations LLC may disclose your personal information, without notice, if required to do so by
law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law

or comply with legal process served on MAK Operations LLC or the site; (b) protect and defend the
rights or property of MAK Operations LLC; and/or (c) act under exigent circumstances to protect the
personal safety of users of MAK Operations LLC, or the public.

Tracking User Behavior

MAK Operations LLC may keep track of the websites and pages our users visit within MAK Operations LLC, in order to determine what MAK Operations LLC services are the most popular. This data is used to deliver customized content and advertising within MAK Operations LLC to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by MAK Operations LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MAK Operations LLC website.

Use of Cookies

The MAK Operations LLC website may use “cookies” to help you personalize your online experience. A
cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be
used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you,
and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The
purpose of a cookie is to tell the Web server that you have returned to a specific page. For
example, if you personalize MAK Operations LLC pages, or register with MAK Operations LLC site or
services, a cookie helps MAK Operations LLC to recall your specific information on subsequent visits.
This simplifies the process of recording your personal information, such as billing addresses,
shipping addresses, and so on. When you return to the same MAK Operations LLC website, the
information you previously provided can be retrieved, so you can easily use the MAK Operations LLC
features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you
choose to decline cookies, you may not be able to fully experience the interactive features of the
MAK Operations LLC services or websites you visit.

Security of your Personal Information

MAK Operations LLC secures your personal information from unauthorized access, use, or disclosure. MAK Operations LLC uses the following methods for this purpose:

SSL Protocol:

When personal information (such as a credit card number) is transmitted to other websites, it is
protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or
alteration of your personal information. Unfortunately, no data transmission over the Internet or any
wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect
your personal information, you acknowledge that: (a) there are security and privacy limitations
inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any
and all information and data exchanged between you and us through this Site cannot be
guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Please note that we may not be able to comply with requests to delete your personal information if
it is necessary to:

E-mail Communications

Delete your personal information from our records;
Direct any service providers to delete your personal information from their records.
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation;
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

From time to time, MAK Operations LLC may contact you via email for the purpose of providing
announcements, promotional offers, alerts, confirmations, surveys, and/or other general
communication. In order to improve our Services, we may receive a notification when you open an
email from MAK Operations LLC or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from MAK Kratom LLC, you may opt out of such communications by Unsubscribe from email, Customer
Service Contact Email, or Customer Service Contact Phone #.

Children Under Thirteen

MAK Operations LLC does not knowingly collect personally identifiable information from children under
the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for
permission to use this website.

Changes to this Statement
MAK Operations LLC reserves the right to change this Privacy Policy from time to time. We will notify
you about significant changes in the way we treat personal information by sending a notice to the
primary email address specified in your account, by placing a prominent notice on our website,
and/or by updating any privacy information. Your continued use of the website and/or Services
available after such modifications will constitute your: (a) acknowledgment of the modified Privacy
Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
MAK Operations LLC welcomes your questions or comments regarding this Statement of Privacy. If
you believe that MAK Operations LLC has not adhered to this Statement, please contact MAK Operations LLC at:

MAK Operations LLC
120 Page Ave
Kingston PA, 18704

Email Address:

info@makkratom.com

Telephone number:

5703616008

Effective as of January 03, 2023

Rewards Policy

Rewards Points & Sales Coupons cannot be used together.

Return Policy

Due to the nature of our products no returns are accepted. All sales are final.

Refunds

Due to the nature of our products no refunds can be issued.

Exchanges (If Applicable)

We only replace items if they are damaged. If you need to exchange it for the same item, Call us at 570-361-6008 and send your item to: 120 Page Ave, Kingston PA 18704.

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To refund or reship Any Package marked as scanned by the mail carrier and not received by the customer, we require a copy of a police report filed either online or in person within THIRTY (30) days of delivery date. This is needed to file a claim with mail carrier so MAK Operations LLC can be reimbursed and is non negotiable. Refunds or Reshipments CANNOT be processed without this.

This only pertains to packages scanned as delivered and not packages lost in transit.

Kratom is Banned in the following States, Cities, and Counties Will Not be Shipped to:

States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

Cities/Counties: San Diego CA, Sarasota County FL, Jerseyville IL, Alton IL, Columbus MS, Union County MS, Denver CO, Parker Town CO, Monument Town CO, Castle Rock Town CO, Oceanside CA, Ontario OR, Jersey City NJ, Suffolk County NY, Franklin City NH, San Francisco CA (pending ban)

Use of MAK Kratom Co site Minimum Age

You represent and acknowledge as follows: you are 21 years of age or older, or of the age of majority where you reside; you intend to use, and shall use, any products purchased through Kava Korner for your own personal use, however, if you request the shipment of any products to a third party, you represent that the receiving party is also 21 years of age or older, or of the age of majority where that receiving party resides, and intends to use any products for his or her personal use.

Disclaimer

Below are the terms and conditions under which MAK Operations LLC known as “Seller” for the purposes of this agreement, its suppliers and its affiliates will supply the goods contained within this website to you. You, the purchaser, (defined as the person(s), company, organization, or any other legal entity), agree to the following terms and conditions:

By ordering from this website you are agreeing to our terms and conditions, which may be altered without notice, at our discretion at any time.
MAK Operations LLC reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation. If MAK Operations LLC believes that customer conduct violates applicable law or is harmful to the interests of MAK Operations LLC and its subsidiaries and/or parent Company.
The chemical and toxicological properties of our products have not been fully investigated nor approved by any agency such as the FDA, unless so duly noted. Products are not warranted in any manner whatsoever for any particular purpose and are sold “as is” solely for legitimate research, decoration, incense, biological samples and educational purposes.

The purpose of this Terms and Conditions agreement is to alleviate the Seller from any and all liability arising out of any injury or other damage caused by the purchase, use or misuse of the Goods. By purchasing the Goods, you are hereby making the following representation(s):

I am 21 and an adult under the laws of my State and Country and I am in good health.
LIMITATION AND DISCLAIMER OF WARRANTIES. I clearly understand that all Goods & information received through Seller are provided ‘AS IS’ and without warranty, express or implied. All implied warranties of merchantability, fitness for a particular purpose are hereby disclaimed.
In no event will Seller, MAK Operations LLC its owners, employees or vendors be liable to me or anyone else for any damages or injury caused by misuse, misapplication, or inaccuracy of any information or products whatsoever resulting from our products or use of our website or in reliance on information or views either verbal or in literature purchased or obtained through Seller or for any incidental, consequential, special, or similar damages.
I agree to indemnify and hold harmless Seller and all other parties involved including but not limited to their owners, officers, affiliates, associates and employees for any and all damages incurred as result of any misuse or use of the Goods or information used or purchased. These parties (Seller) shall not be liable under any theory whatsoever.
In no event shall Seller be liable under any damages other than the amount paid by me for product. Any and all other damages, direct or indirect, special, incidental, consequential or punitive, are hereby excluded.
By ordering any product, the buyer has checked all laws and regulations regarding said product in the state/province and country which the buyer resides. Buyer agrees that said product(s) are legal for buyer to purchase, and possess in buyer’s state, province, and country. Any complications with Goods in transit which are due to a failure to observe applicable laws and regulations are entirely the responsibility of the Buyer.
By placing an order, you agree that you have read, understand and fully agree to all the terms and conditions.
We do not advise Kratom use during Pregnancy!

We offer FREE USPS SHIPPING for ALL orders over $75!
Please be sure to enter your SHIPPING ADDRESS CORRECTLY in our system. Our system AUTOMATICALLY TRANSFERS what YOU ENTER onto a SHIPPING LABEL!!!
If YOUR ORDER is RETURNED to our facility due to an error in the address entered, YOU will be HELD RESPONSIBLE for a SHIPPING FEE to ship your order out again!

(First Class- Variable Fee according to weight of package)
(Priority- $7.55)
(Express- $24.00)

Website Disclaimer

The following disclaimer applies to all visitors to the MAK Operations LLC website. By accessing or using the website, you agree to the terms and conditions set forth in this disclaimer.

Customers agree to use the products at their own risk and understand that MAK Operations LLC is not liable for any damages or injuries that may occur as a result of their use. Customers are also required to comply with all applicable laws and
regulations related to the use of MAK Operations LLC products, and are required to provide accurate information during the checkout process. It is important to note that refunds or exchanges are not guaranteed and will be subject to MAK Operations LLC’s discretion. Additionally, customers acknowledge and understand that the manufacturers, distributors, retailers, and suppliers of MAK Operations LLC products are not responsible for any damages or injuries that may arise from their use of the products. Customers are required to indemnify and hold harmless MAK Operations LLC, its officers, directors, employees, and agents from any and all claims, demands, damages, costs, and expenses that may arise from their use of the products.

Information on the website:

The information contained on the MAK Operations LLC website is provided for general information purposes only. While we strive to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Product information:

The products offered by MAK Operations LLC are not intended to diagnose, treat, cure, or prevent any disease. The use of MAK Operations LLC products may have risks associated with it, including but not limited to, allergic reactions, irritation, and misuse. MAK Operations LLC is not liable for any damages or injuries that may occur as a result of your use of our products. It is your responsibility to use our products at your own risk and to consult with a healthcare professional before using any MAK Operations LLC products, especially if you have a medical condition or are taking any prescription medications.

Shipping and payment information:

MAK Operations LLC is not responsible for any lost or stolen packages during shipping. By providing your shipping address and payment information during the checkout process, you acknowledge and agree to provide accurate and complete information.

Indemnification:

By accessing or using the MAK Operations LLC website, you agree to indemnify and hold harmless MAK Operations LLC, its officers, directors, employees, and agents from any and all claims, demands, damages, costs, and expenses that may arise from your use of our products or your access to or use of the website.

Modification:

MAK Operations LLC has the right to modify or discontinue any of our products at any time without notice. We also reserve the right to modify the terms and conditions set forth in this disclaimer at any time without notice.

Governing law:

This disclaimer shall be governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to its conflicts of law provisions. Any legal action or proceeding arising out of or relating to this disclaimer or the website shall be brought exclusively in a state or federal court located in Pennsylvania.

By using the MAK Operations LLC website, you acknowledge that you have read and understood this disclaimer, and you agree to be bound by its terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

Purchase Acknowledgement / Liability Waiver for MAK Operations LLC

I, the undersigned, agree to the following terms and conditions:

I understand that the products offered by MAK Operations LLC are not intended to diagnose, treat, cure, or prevent any disease.
I understand that the use of MAK Operations LLC products may have risks associated with it, including but not limited to, allergic reactions, irritation, and misuse.
I agree to use MAK Operations LLC products at my own risk and understand that MAK Operations LLC is not liable for any damages or injuries that may occur as a result of my use of their products.
I understand that MAK Operations LLC products are intended for adult use only and agree not to sell or distribute any MAK Operations LLC products to minors.
I understand that MAK Operations LLC has the right to modify or discontinue any of their products at any time without notice.
I agree to comply with all applicable laws and regulations related to the use of MAK Operations LLC products.
I understand that I should consult with a healthcare professional before using any MAK Operations LLC products, especially if I have a medical condition or I am taking any prescription medications.
I acknowledge that MAK Operations LLC has provided me with information regarding the ingredients and potential benefits of their products, and I have had the opportunity to ask any questions I may have had.
I understand that MAK Operations LLC is not responsible for any lost or stolen packages during shipping.
I agree to provide accurate and complete information during the checkout process, including my shipping address and payment information.
I acknowledge and understand that the manufacturers, distributors, retailers, and suppliers of MAK Operations LLC products are not responsible for any damages or injuries that may arise from my use of their products, and I agree to hold them harmless from any and all claims, demands, damages, costs, and expenses that may arise from my use of their products.
I understand that refunds or exchanges are not guaranteed and will be subject to MAK Operations LLC’s discretion.
By signing below, I acknowledge that I have read and understood the terms and conditions of this liability waiver, including the additional clauses in sections 10, 11, and 12, and agree to abide by them.

By acknowledging this waiver, customers agree to use the products at their own risk and understand that MAK Operations LLC is not liable for any damages or injuries that may occur as a result of their use. Customers are also required to comply with all applicable laws and regulations related to the use of MAK Operations LLC products, and are required to provide accurate information during the checkout process. It is important to note that refunds or exchanges are not guaranteed and will be subject to MAK Operations LLC’s discretion. Additionally, customers acknowledge and understand that the manufacturers, distributors, retailers, and suppliers of MAK Operations LLC products are not responsible for any damages or injuries that may arise from their use of the products. Customers are required to indemnify and hold harmless MAK Operations LLC, its officers, directors, employees, and agents from any and all claims, demands, damages, costs, and expenses that may arise from their use of the products.